Shipping policy
We want your Harbour Essentials order to arrive quickly and without hassle. Here's everything you need to know about how we ship.
Order Processing Time
Orders are processed within 1–3 business days of being placed. Processing includes order verification, quality checks, and packaging. Orders placed on weekends or Australian public holidays will begin processing the next business day.
Where We Ship
We ship to addresses across Australia, including metro, regional, and rural locations. We do not offer international shipping at this time.
Shipping Rates
Shipping costs are calculated at checkout based on the weight of your order and your delivery location. You'll see the exact shipping cost before you complete your purchase — no surprises.
Delivery Estimates
Once your order ships, estimated delivery times are:
Metro areas: 15-20 business days
These are estimates only and are not guaranteed. Delivery times may vary depending on your location and carrier availability.
Order Tracking
A tracking link will be emailed to you once your order leaves our warehouse. If you haven't received tracking information within 3 business days of placing your order, please contact us at support@harbouressentials.com
Shipping Delays
While we do our best to get your order to you on time, delays can occasionally occur due to weather events, carrier disruptions, or high demand periods such as Christmas and sales events. We'll keep you informed if a significant delay affects your order.
Incorrect Shipping Addresses
Please double-check your delivery address at checkout. Harbour Essentials is not responsible for orders delayed or undelivered due to an incorrect or incomplete address provided by the customer. If you notice an error after placing your order, contact us immediately at support@harbouressentials.com and we'll do our best to update it before dispatch.
Lost or Missing Packages
If tracking indicates your package has been delivered but you haven't received it, please check with household members, neighbors, and your local post office first. If your package is confirmed lost, contact us at support@harbouressentials.com within 7 days of the expected delivery date and we will work with the carrier to investigate and resolve the issue.
P.O. Boxes & Parcel Lockers
We can ship to P.O. Boxes and Australia Post parcel lockers for most orders. If an item cannot be delivered to a P.O. Box or parcel locker due to size or carrier restrictions, we will contact you to arrange an alternative delivery address.
Authority to Leave (ATL)
If no one is available to receive your delivery, the carrier may leave the parcel in a safe location at their discretion, or leave a collection card. Harbour Essentials is not liable for parcels left unattended after a successful delivery attempt.
Contact Us
Harbour Essentials
support@harbouressentials.com