Privacy policy

Harbour Essentials ("we," "us," or "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information.

1. What Personal Information We Collect
Information you provide directly:

Full name, email address, delivery and billing address, and phone number (if provided)
Payment information (processed securely by our payment provider — we do not store your full card or bank details)
Order history and any communications with our customer support team

Information collected automatically when you use our site:

IP address, browser type, device type, and operating system
Pages visited, time spent on site, and referring URLs
Cookies and similar tracking technologies (see Section 4)

2. Why We Collect Your Personal Information
We collect personal information only where it is reasonably necessary for our functions and activities. We use it to:

Process, fulfill, and communicate with you about your orders
Arrange delivery and manage returns
Send marketing emails and newsletters, where you have consented
Improve our website, products, and customer experience
Detect, investigate, and prevent fraud or unauthorized activity
Comply with our legal obligations

3. How We Store and Protect Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, and disclosure. Your data is stored on secure servers. Payment information is handled by our third-party payment processor and is not stored on our systems.
While we take reasonable precautions, no online transmission or storage system is completely secure. If you believe your information has been compromised, please contact us immediately.

4. Cookies & Third-Party Tracking Tools
We use cookies and third-party analytics and advertising tools on our site, including:

Google Analytics — to understand how visitors use our site and improve the customer experience
Meta (Facebook) Pixel — to measure the effectiveness of our advertising and, where applicable, show relevant ads to people who have visited our site

These tools may collect information about your activity on our site and on other websites. You can manage cookie preferences through your browser settings. Disabling cookies may affect how our site functions.

5. Email Marketing
We send marketing emails and newsletters to customers who have opted in. Each marketing email includes an unsubscribe link, and you can opt out at any time. We comply with the Spam Act 2003 (Cth) and will not send commercial electronic messages without your consent.

6. Disclosure of Personal Information
We do not sell your personal information. We may share it with:

Third-party service providers who assist us in operating our business, including payment processors, delivery carriers, and email marketing platforms
Analytics and advertising partners (Google, Meta) as described in Section 4
Regulatory or law enforcement bodies, where required or authorized by law

Where we share information with overseas recipients (for example, cloud-based platforms), we take reasonable steps to ensure those parties handle your information in a manner consistent with the APPs.

7. Your Rights Under the Privacy Act 1988
You have the right to:

Access the personal information we hold about you
Correct any personal information that is inaccurate, out of date, incomplete, or misleading
Make a complaint about how we have handled your personal information

To exercise any of these rights, contact us at support@harbouressentials.com. We will respond within a reasonable timeframe and at no charge.

8. Complaints
If you believe we have handled your personal information in a way that does not comply with the Privacy Act 1988, you may contact us in the first instance. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

9. Children's Privacy
Our site is not directed at children under the age of 15. We do not knowingly collect personal information from children under 15. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates take effect immediately upon posting to our site. We encourage you to review this policy periodically.

11. Contact Us
Harbour Essentials
support@harbouressentials.com