Refund policy

At Harbour Essentials, we stand behind everything we sell. This policy outlines your rights and our process for returns and refunds.
Your Rights Under Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
These rights apply regardless of any other terms in this policy.
Change of Mind Returns — 30 Days
In addition to your ACL rights, we accept change of mind returns within 30 days of delivery, subject to the following conditions:

The item must be unused, in its original condition, and in its original packaging
You must have proof of purchase (order number or receipt)
The return request must be initiated within 30 days of your delivery date
Return shipping costs are the responsibility of the customer for change of mind returns

Items marked as final sale, gift cards, and personalized or custom-made products are not eligible for change of mind returns. These will be clearly indicated at the time of purchase.
Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged, or not as described, please contact us within 30 days of delivery. In line with your ACL rights, we will:

Provide a full refund to your original payment method, or
Send a free replacement at no cost to you

We cover all return shipping costs for faulty, damaged, or incorrect items.
How to Start a Return

Email us at support@harbouressentials.com with your order number, reason for return, and photos if the item is faulty or damaged
We'll respond within 1–2 business days with return instructions
Pack the item securely and send it to the address provided
Once we receive and inspect the item, we'll process your refund or replacement promptly

Refunds
Once your return is received and assessed, approved refunds are issued to your original payment method within 5–7 business days. Your bank or card provider may take additional time to post the refund to your account.

Exchanges
Prefer an exchange over a refund? Let us know when you initiate your return and we'll do our best to arrange a replacement item as quickly as possible.
Late or Missing Refunds
If it has been more than 10 business days since your return was delivered to us and you have not received your refund, please contact us at support@harbouressentials.com and we will investigate immediately.

Contact Us
Harbour Essentials
support@harbouressentials.com